Doug Mihalow

As Head of Fraud Strategy at Cambridge Savings Bank, Doug Mihalow leads enterprise fraud strategy initiatives that protect both Cambridge Savings Bank and its digital banking brand, Ivy Bank. He is responsible for fraud strategy across consumer, small business, and commercial banking, with a focus on digital channels and customer experience. Doug previously served as Executive Director of Fraud Strategy at Jenius Bank and Senior Director of Credit & Fraud Strategy at Best Egg. He holds an MBA from the University of Phoenix, a BS in Marketing from Saint Joseph's University, and advises FairPlay.ai on responsible risk and decisioning practices.